Document: Better, Faster, Cheaper: A Framework for Operational Efficiency

Description

 

Presentation by Mayor Stephen Goldsmith

Daniel Paul Professor of Government

Director, Innovations in American Government

stephen_goldsmith@harvard.edu

 

The Challenge: To Create Public Value With Declining Resources 

  • Demand for public services already exceeds capacity
  • Incremental improvements will be insufficient to meet the public’s needs
  • The baseline is a transformation of government operations—need to create an expectation of innovative results.
  • Increased complexity forces government to act horizontally when it is set up vertically
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