Document: Business Processes Optimisation for Municipalities

Description

Presentation By SoftwareAG

Ekurhuleni Problem Definition

Customer Care Areas & Service Departments have their ownpolicies, business processes, technologies & procedures which are not standard. Processes not defined, integrated and cannot be measured.No standardised toolset on which processes are modeled.Duplication of processes, people working in silos.IMPACT: EMM is at risk of losing its IP due to knowledge that is currently not documented

Cover: Business Processes Optimisation for Municipalities

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