Document: ToR Appointment of a Service Provider to Prepare a Guideline Outlining the Legal & Regulatory Framework Governing Mobile Communication (SMS) and Social Media and its implications when used by Local Government
Municipalities can use the SMS communication system for sending messages to residents/stakeholders on a broad range of topics, including: contact details for ward councillors, notices of opportunities to participate (e.g. ward/ward committee/IDP/budget meetings, izimbizo etc.), satisfaction surveys, and service delivery notices. The kind of feedback municipalities can receive from residents via SMS could include: input on development priorities (e.g. linked to IDP/budget consultations) and proposals, such as new policies, by-laws and tariffs, inputs on surveys or logging service delivery faults.\
Besides SMS, various new Social Media tools (Facebook, Twitter, YouTube, etc) are, or could be, used for local government communication and e-Particpation proposes. So far neither the use of Social Media nor SMS as communication tools are regulated by guidelines and policies in almost
all municipalities. If communication policies exist they lack specific regulations for these new forms of communication. Furthermore no information seems to exist about the legal implications of local government Social Media and SMS use.