ICT structure and salaries

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camdeboo_ito
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ICT structure and salaries

Hi all
I threw my toys a little today and would appreciate it if everyone could perhaps help with some perspective / moderation on the matter
I am officially appointed in the position of IT Officer. I am the sole IT tech in the municipality. We have roughly 98 PC'and 7 "servers' on our network.
There is a wireless linking all the buildings in all 3 towns which I setup, upgrade and maintain myself.
We also have 21 network multi-function printers on the network that I maintain.
There is no virtulization on the network, no thin clients etc.
All in all, with routers etc, about 155 network nodes.
I report directly to the MM and having no real manager or secretary I have to do all budgeting, meetings, audits, questionaires and admin myself as well.
My salary level is 6, that of a chief clerk.
I am very upset in that I never get to take on any of the managers for poor decisions or abuse because I am lower in the food chain. I only get to attend every other management meeting (ie: when I insist that I get an invite to discuss a crisis) so I have little part in the planning side of the year a head and there is now big drama because I didn't budget for the extra required IT for a few upcomming projects (which were discussed at length in management meetings).
I feel that it is impossible for me to operate effectively at this level.
What I would like to know is:
How is the IT structure and salary levels in other municipalities and do you all feel that a level 6 is sufficient?
 
Thanks in advance
(sorry for the bits of ranting)

camdeboo_ito
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Re: ICT structure and salaries

no replies yet?
 

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

Nino
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Re: ICT structure and salaries

camdeboo_ito
Sorry for only now replying, but I havent had a lot of time to spend on the forum lately as we are running concurrent projects and having the auditor general in the backyard...
I quite understand where you are coming from, as I used to be in a similar position at our municipality. Well, it took me 4 years to go from an IT admin/techie to an IT Manager. If you refer to the T-scales, then my opinion is that T6 is definitely not the right scale. Our lowest scale for a tehnician with 2 years experience is T11. "Management" functions start from T14, especially if you report directly to a Municipal Manager or Director.
Was the T6 a result of a recent post grading process? If that is the case, you normally have a 21day period in which you can appeal, but this might differ between municipalities. What I am getting at is how did you get to T6, what was the process followed?
For years I also felt like throwing my toys out of the cot, but I made a concious decision to prove to the directors what I'm about. So, I have never asked for a raise or even a post upgrade. I didn't even claim travelling expenses for that matter. When push came to shout during our grading process, it was the directors and municipal manager who fought for me.
Now something that my director asked me when the grading was first mentioned was; "How will being at a higher level, change the day-to-day operations? You are still a one-man-band!" This hit me right between the eyes, because upgrading my position was not going to change my environment.
The decision you should make is whether to conciously persue the issue of being undergraded or to focus on creating a viable IT environment with the resources that you have. My biggest challenge was to prove to Management the importance of IT in the organisation. If IT is your responsibility, then there is a fine line between taking on other managers. You shouldn't be afraid because you are at a lower grading, because irrespective of your grading, the core of the matter remains that you are RESPONSIBLE and ACCOUNTABLE. Something big in your favour is the fact that you report directly to the Municipal Manager.
 
My suggestions is as follow:
1. Focus on the IT governance and show the Municipal Manager that alhtough you are responsible and accountable for IT, he/she remains the accounting officer that is liable and in the event of mismanagement, he will loose his job or even face jail time.
2. Set up a Steering Committee to assist you with the over-arching Management functionality. Although you will remain accountable, it will allow you to shift some of the responsibility.
3. Be pro-active on all levels
4. Let them decide what you focus area should be between, technical or administration. When they decide, then that area ALWAYS receive preference. Example, if they say you should focus on administration and one of your towns is offline, but you are working on your monthly report, then leave the town offline until you finish your report, and vice versa. They will soon realise that 1 person cannot perform all the IT functions within a municipality. Something is bound to go disasterously wrong, and someone will pay dearly... Make sure you are not the one who pays, by working smart not hard.
5. I know that IT guys don't like others to scratch their patch, but in certain cases it is more beneficial if you outsource.
6. Lastly, if you take a stance on anything that resonate under you, then don't change your view. Just make sure that you are 110% right. I have had heated debates with directors, the municipal managers and even the audit general. This while being at a level of a junior and working on my own. The only thing I did was make sure that I was right - Not saying to them I'm right, but proving it!
To be in IT Management is like being a manager in any other organisation in any field of business. It's not a gift, it's not something you are born with, but it is a skill that you can learn. The crux however is to take what you learn and proving to people that you are worthy of bearing the title of Manager.
I have a techie who have been moaning and complaining about not receiving a vehicle allowance for 3 years now. I told him stop moaning, do your job, pay it from your pocket and claim it the end of the month. He then would moan about having to pay it before being able to claim it, etc. etc. So 2 year ago we appointed a young guy who just came from college. A very quiet guy that came in as a junior technician. If I asked him to drive somewhere to do a job, he'd get in his car and do the job, never complaining once. I can not fault his work or ethics at all, while my senior technician is a pain in the neck on a daily basis, always having one or other issue.
To make a long story short... I gave the junior technician the vehicle allowance and when asked why? I told them to give me their log sheets and you can obviously guess who clocked the most kilos... So the junior did his work without complaint and in the end the proof was in the pudding...
I can go on and on and on, but at the end of the day, you need to think about it and conciously decide what IT is about for you.
If you need help on whatever you decide, give me a shout and I will be glad to give you some advice. My detail should be on my profile.
Regards and good luck.
 
 
 

camdeboo_ito
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Re: ICT structure and salaries

Thanks for the reply Nino.
We work on post levels. Where Managers are post level 1 and street sweepers are between 12 and 14.
Basically I fall just above a senior cashier (they are level 7). Post level 4 and below are invited to management meetings, and 2 and below go to council meetings.
Basically I am excluded from all management type planning (IDP included) because I have too low a post, which obviously has huge implications on my day to day operations because I am generally flying blind and land up being reactive instead of pro-active. I am also the only person on my post level who works overtime weekly. As we all know, there are many tasks that can just no be performed during the day.
But getting authorisation for the overtime is problematic and the MM either doesn't understand why it is needed or is absent for weeks due to meeting etc.
Your points are so valid and will help in the oncoming battle.
They were paying a private contractor R 25 000 a month for 2 weeks on site service and now they have me doing more than the contractor ever did for less than half of that, full time. I feel like I was on the discount rack. Especially when the post was budgeted for and was supposed to have been advetised at level 2 but HR screwed up (I think) and made the appointment a level 6. I have been here over a year now and feel I need to take a stand because they can't just keep adding responcibilities without some form of improved compensation.
Would there be people interested in hearing about the result of all this?
Would that be appropriate to post?
 
Yours in Technology
Chris

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

Anonymous
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Re: ICT structure and salaries

Take one or two projects which is most critically needed in the municipality, go the extra mile and deliver thereby building the needed trust between yourself and the top management that you are not just fixing pc's but can do projects - in return they will increase your salary and level, organise many people under you and give you a budget and this means more responsibility and great projects - simple secret.
on the other hand, if it is a corrupt, dont care municipality, get the experience and back-up and find a new place and a new environment to work otherwise you will retire with serious regrets.
 
 
 

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Re: ICT structure and salaries

Chris,
There is no way of anyone knowing the outcome of the stand you take... You are the best person to predict the possible outcome as you work in the environment...
Many IT officials in government FEAR the auditor general. Well, many a time I have used the auditor general reports to our advantage. This might also be a subtle route to take. As an example...
We had an audit finding in respect of our Backup and Disaster Recovery procedures that was not on par with what the AG wanted. This was due to us being under-staffed and when the opportunity came for me to comment on the AG report, I grabbed it and told them that it is one thing to impliment the procedures, but we require someon to constantly monitor, manage and test. The AG agreed with me and before I could blink, they appointed another technician to do it.
When the AG asked me if I wanted to add anyhing to the report, I made a point of it to highlight the fact that functions within our IT structures were not adequate to support the infrastructure... This also worked to my benefit, as they restructured our IT division, upgraded posts, etc.
So there are many ways to address your issue, but only you can decide which way to do it... With my type of Management style, I never force an issue, but I look for the loopholes and exploit them to achieve what is in the best interest of the organisation... It just takes a bit longer, but its worth the wait and effort...
Also remember 1 thing... NO ONE IS IRREPLACEBLE! Be careful on how you address your issues and keep us up to date with your plans and the outcomes.

camdeboo_ito
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Re: ICT structure and salaries

Thanks again Nino
I agree that no one is irreplaceable. It is just that sometimes the boss has to go to great lengths to get you replaced.
Our IT Audits up until now have been very basic and most likely inadiquate. I may very well use than to win this fight. in the meantime there is huge drama from council in the Local Labour forum because one party has one more reprisentitive than the other. So my case isn't even enjoying any attention.
In the meantime I am completely rebuilding their wireless and breaking my own personal records. (serviced 15  multifunction copiers yesterday!!)
I hope we'll be able to meet at the upcomming ConnectIT.
Your imputs are as always, much appreciated.
Chris

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

camdeboo_ito
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How can I close this topic?

How can I close this topic?

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

Nino
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Chris, Any progress yet?

Chris,

Any progress yet?

camdeboo_ito
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this is a biiiigggggg can of

this is a biiiigggggg can of worms. seems to keep bouncing between local labour form and the mm. but in about 4 months it has yet to be actually addressed. it just keeps getting shifted from one adgenda to the next. very frustrating.
and my union is almost passive about the matter...

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

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