MUNICIPAL CIO Forum

16 posts / 0 new
Last post
bdidiza
bdidiza's picture
Offline
Last seen: 4 months 2 weeks ago
Joined: 2011-09-19 11:49
MUNICIPAL CIO Forum

I have observed the different naming of the role of CIO at municipality levels. The role comes with different names like IT Officer, CIO, IT Manager etc and IT Manager seemingly is the most prominent.
What about LGICT Network, SALGA, COGTA and role players fight for the change of the name to a common known name like CIO. I believe the recommendation of Presidential Review Commission (PRC) for government to establish CIO in the departments changed how IT was recognised within the public sector.
 
Thanks

Nino
Nino's picture
Offline
Last seen: 3 years 2 weeks ago
Joined: 2011-06-01 20:29
We are in a process of

We are in a process of reviewing the titles of all roles in the municipality. People come up with the same argument as you described above. Me on the other hand don't really give 2 cents into a title, as long as it serves the following:

1. My job description is portrays exactly what I do in the municipality
2. I am at a post level relevant to the function I perform

So the title is not really an issue and I don't make it an issue. For the record though, they settled on Manager: Information and Communication Technology. Do you know how this long title stuff up my email signature :)

bdidiza
bdidiza's picture
Offline
Last seen: 4 months 2 weeks ago
Joined: 2011-09-19 11:49
I do not think the issue is

I do not think the issue is about the title but what I have learned in my work life is that if something is not called by its name it remains a ghost. Everybody in life will tell stories about ghosts but what you will find funny they are all not the same but they might have some commonalities. This leads to job descriptions and functions of the same ghost different. Where it starts is calling the ghost by its name otherwise it will remain a ghost and depend on whims of people. That is why you want it defined in Municipal Systems Act. An example, the reason a CFO function is correctly understood is because in MFMA, the roles and responsibilities are clearly articulated and not left as ghosts.

nkekim
nkekim's picture
Offline
Last seen: 3 years 2 months ago
Joined: 2011-08-04 08:20
yours is better, my title is

yours is better, my title is Head of Unit - Information and Communication Technology. I shortened it to HOU: ICT.

I really think the standardization of the title is really important as well as the placing or positioning.

ICT is placed in different functions within the municipalities, (some are in SCM, some in BTO, some in Corporate services, some in the office of the MM, some in LED), so I suggest that the positioning of the ICT function must also be looked into and clarify the role of it so that it can be placed properly.

camdeboo_ito
camdeboo_ito's picture
Offline
Last seen: 4 years 2 months ago
Joined: 2011-03-04 15:28
I agree with Nino (as usual

I agree with Nino (as usual it seems). But I also have my 2c to add...
I think the titles and such grow with the department. In our municipality there is just one post for IT (i.e.: ME) so I need to perform all the tasks relating to ICT, from changing printer paper to drawing up disaster recovery and risk management plans. Because this doesn't collectively match any job description in the private sector, the collective is referred to as the ICT Officer. But ICT dept. has grown, as departments tend to do, and a new position is being added, a ICT Helpdesk Technician or something.
I think basically what I am trying to say is the each municipality is different. It doesn't help saying that all municipalities need to start their departments with a CIO because CIO's generally don't worry about a paper jam at the end of the corridor because there are techs for that.
So while we are wearing different hats, we can expect odd titles.
I think what would possibly be useful is to maybe draw up a standard list of duties or responsibilities that should be completed by an ICT dept. to assist everyone in:
A- ensuring that all the functions get done/attended to; and
B- assist in drawing up of job descriptions (because HR doesn't have a clue about what we do)

Perhaps we could start such a list here?

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

Nino
Nino's picture
Offline
Last seen: 3 years 2 weeks ago
Joined: 2011-06-01 20:29
Hi all, Chris, I followed the

Hi all,

Chris, I followed the same path of being the tech. Our ICT division was a one-man-show when I started out at the municipality. Over the years this changed and I now have a complement of 1 senior technician and 2 technicians.

We have also realised that it is paramount that somebody takes care of the ICT Management/Strategic function, hence I was appointed as the ICT Manager and no longer change the paper, but take a role that is core to the management of ICT. (I do get my hands dirty sometimes, but thats just to show the other techies, that I am still on top of my game :)

If anyone is interested I am more than willing to send them a copy of my job description as finalised by our TASK processes. Unfortunately the list is way to long to post here, unless I upload it to the document section.

Lastly, comming from the private sector, a CIO is normally at the level of a Director and I have observed that ICT Directors/CIO's are not the norm in municipalities. The only ICT Director I know of is Andre Stelzner at City of Cape Town. This might be the same for other metros.

Regards,

Kekeletso
Kekeletso's picture
Offline
Last seen: 1 year 4 months ago
Joined: 2013-05-29 15:43
Hi all It is indeed an

Hi all

It is indeed an interesting topic on how title's are given, im also appointed as ICT Manager, there is a collegue from another municipality who is appointed CIO. I have to agree that the title's given end user's a certain perspective on one's roles. Example a CIO is also expected to do communication duties whereas an IT Manager is expected to do everything tech related. Like Nino say its all about what the job description say. Currently my job description is in draft phase. May you please share your's Nino.

Nino
Nino's picture
Offline
Last seen: 3 years 2 weeks ago
Joined: 2011-06-01 20:29
Hi Keke, I sent you an email

Hi Keke,

I sent you an email with the JD we did about 2 years ago. I was hoping to post it here, but don't have an option to upload files.

Anyone needing a sample JD can contact me via email.

Regards,
Nino

bdidiza
bdidiza's picture
Offline
Last seen: 4 months 2 weeks ago
Joined: 2011-09-19 11:49
I am happy that understand

I am happy that understand that ICT has a strategic responsibility to enable business and that is why it should be appropiately defined such that it can play its strategic role to the municpality. I was getting worried that local government is populated by technicians who are focused in bits and bytes and managing desktops but fail to understand the role in ICT in the municpality. Those who do not understand that the challenges of the billing system are not CFO problems but ICT challenges.

Kekeletso
Kekeletso's picture
Offline
Last seen: 1 year 4 months ago
Joined: 2013-05-29 15:43
Hi all With regards to the

Hi all

With regards to the position of the ICT Unit, i have observed that it is placed in the Corporate Services directorate (once moved from CFO) section. I totally agree with bdidiza on issues ICT challenges. The billing system though not in use by any of the Tech team (none of us are involved in doing enquiries or billing) is maintained by I.T. The issue is that according to our users we should be able to know the functions and nitty gritty of the FMS. what they dont know is that i do not have an in depth knowledge as i dont work on the system itself.

Nino
Nino's picture
Offline
Last seen: 3 years 2 weeks ago
Joined: 2011-06-01 20:29
Hi all, In our municipality,

Hi all,

In our municipality, the ICT unit is a division under corporate services, all reporting to the Manager:ICT, who in turn reports to the deputy-director or director. The Manager:ICT also reports to an ICT Steering Committee on governance and performance of the unit.
However, if we should compare to the ICT global industry, the practice is that the ICT unit is a independent unit, similar to interal audit, and reports to the Accounting Officer/Municipal Manager. However, I have never come across any municipality where this is the case and I suspect it is because in South African municipalities, ICT does not receive the recognition or there is no necessity to see it as an independent unit.

In terms of Financial System support - Our ICT unit is not responsible for supporting the financial system, apart from a hardware/infrastructure perspective.

In our case the service provider, trained a person in the financial division to act as a system "administrator" for end-user support. We also have an SLA that determines the on-site support required from the service provider.

If your municipality requires an ICT division to support financial systems, I think they should appoint someone in the ICT division that primarily focus on this function.

Kekeletso
Kekeletso's picture
Offline
Last seen: 1 year 4 months ago
Joined: 2013-05-29 15:43
Morning All Thank you Nino,

Morning All

Thank you Nino, at the back of my mind I had the same idea, ill make a recommendation to the finance unit. It is indeed a pain in the brain trying to figure out a solution to an0 application one NEVER uses.

On the note of FMS, who else uses SEBATA FMS

nkekim
nkekim's picture
Offline
Last seen: 3 years 2 months ago
Joined: 2011-08-04 08:20
hi Nino, is the SLA you are

hi Nino,
is the SLA you are referring to in your previous message, the internal SLA between ICT and Business (municipality)?

if so, please share with us.

Nino
Nino's picture
Offline
Last seen: 3 years 2 weeks ago
Joined: 2011-06-01 20:29
nkekim, We do have internal

nkekim,

We do have internal SLA's between ICT and Business, but in my previous comment I actually referred to the SLA's with service providers.

Regards,
Nino

nkekim
nkekim's picture
Offline
Last seen: 3 years 2 months ago
Joined: 2011-08-04 08:20
Hi Nino, thanks for that. do

Hi Nino,

thanks for that. do you mind sharing it with the colleagues. I believe that we all can benefit from it.

camdeboo_ito
camdeboo_ito's picture
Offline
Last seen: 4 years 2 months ago
Joined: 2011-03-04 15:28
In our municipality the ICT

In our municipality the ICT Unit reports directly to the MM. I used to report to the Finance division, but it became problematic as they felt they "owned" me, thus their issues take preference. Now that I am detached from all directorates I can operated much more efficiently.

Christopher Nash

Camdeboo Municipality | Cacadu District | Eastern Cape
Tel:        049 807 5859 | Cell:       076 099 0163 | Skype:&n

Log in or register to post comments