Job: ICT Desktop Support Technician
Key Performance Areas
■ Install and maintain operating systems and application software on desktop and laptop computers ■ Install and maintain computer hardware including media drives, printers, 3G card drivers, peripheral drives and the like ■ Provide and offer effective and efficient ICT support services for all SALGA users ■ Investigate and resolve hardware and software faults ■ Provide first line support on all general and SALGA specific software and hardware issues ■ Create new network user account, alter user system details and remove past user accounts as and when notified by Human Resources ■ To liaise directly with users and Supply Chain Unit on matters related to acquisition of ICT product and services ■ Manage users calls and resolutions ■ Provide technical support and training on effective use of technology ■ Escalate issues to System Administrator that require his/her attention ■ Ensure daily service level agreements are met ■ Offer any Help Desk administration function
Qualifications and experience
■Applicants must be in a possession of ICT Diploma, and or MSCE; MCITP; A+; N+; MCTS ■ A minimum of 3 years’ relevant working experience in IT ■Work is normally performed in a typical office work environment ■Possibility of working after hours or on week-end on ad-hoc basis
Core knowledge, skills and behaviour
■ Technical problem solving ■ Knowledge of Microsoft products and HP environment Trouble-shooting ■Knowledge of configuring and managing printers and multi-function machines, ■Network and end- point security and protection ■ Microsoft product: Office; Win7/8; active directory; Microsoft exchange; internet explorer ■ Desktop support function ■Remote Trouble shooting ■ Responsiveness ■Innovative ■ Dynamic ■Problem Solving Skills ■ Client Orientated ■ Excellence ■Good Communications Skills
The South African Local Government Association (SALGA) is an autonomous association of municipalities with its mandate derived from the Constitution of the Republic of South Africa. This mandate defines SALGA as the voice and sole representative of local government. SALGA interfaces with parliament, the National Council of Provinces (NCOP), cabinet as well as provincial legislatures.
The association is a unitary body with a membership of 278 municipalities, with its national office based in Pretoria and offices in all nine provinces. Our strength at SALGA lies in the intellectual capital we have acquired through our people over the years and our values to be Responsive, Innovative, Dynamic and Excellent underpin all that we do. Our mission to be consultative, informed, mandated, credible and accountable ensures that we remain relevant to our members and provide value as we continuously strive to be an association that is at the cutting edge of quality and sustainable services.
Last Updated20 May 2014
Suitably qualified and experienced candidates must submit a comprehensive curriculum vitae and certified copies of qualifications, ID and Drivers Licence in application for this permanent position to: fax:0864032154 or e-mail: firstname.lastname@example.org