Customer relationship management (CRM)

4 years 1 week ago
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Some input for those who are dealing with a SharePoint extension, provided by Bob Larrivee, Director of Custom Research at AIIM: "A CIO, COO, and CFO were sitting in a n airport talking about how...
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Cover: CRM Buyers Guide
4 years 11 months ago
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CRM solutions provide important customer information and tools to businesses of all kinds, reflecting the name, Customer Relationship Management. They are particularly useful in enforcing levels of...
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6 years 3 months ago
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SMS is dead, or almost dead. It’s a fairly common refrain and one that is threading its way into the mainstream as smartphones become increasingly ubiquitous. Surely it must be true. I mean, with...
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CivicCRM - Open Source CRM for Non-Profit & Government
6 years 7 months ago
5
During my interview with Freddy Mogotlane I asked Freddy what kind of Software he would really need for his municipality. Freddy told me, that a Customer Relationship Management (CRM) would be most...
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Cover: Achieving Service Excellence Across Enterprise: Numara Software
6 years 7 months ago
0
SSPA Service and Support Professionals Association Executive Insight Study
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