Service Management

3 years 1 month ago
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The launch of the app on Wednesday is part of a strategy to improve communication between the Johannesburg Roads Agency (JRA) and residents. Further, the agency has successfully taken to Twitter,...
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Cover: Template: Main Agreement on ICT related services & systems (Overstrand Municipality)
3 years 4 months ago
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This Main Agreement by Overstrand municipality can serve a s atemplate for other municipalities, especially concerning the upcoming new arrangements to be made with Service Providers on the SCOA-...
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Cover: Presentation on ICT in Local Government
3 years 10 months ago
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Introduction to the LG ICT Network Municipal Website Survey: North West IT Governance outcomes in the Local Government Audit 2010-11 The ICT Governance Framework
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Cover: Presentation from City of Matlosana on the current status of ICT
3 years 10 months ago
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Vision of a new SA – machinery of government required major transformation (new structures, quasi-federal system of government, policies and legislation).
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Cover: Presentation on e-/m-Participation in eMakhazeni Municipality
3 years 10 months ago
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Presentation given by Niall Carroll, Deputy IT Manager at eMakhazeni Municipality, during the workshop on ICT Governance organised by SALGA North West in Klerksdorp, 6th August 2013.
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Cover: Better, Faster, Cheaper: A Framework for Operational Efficiency
4 years 10 months ago
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Presentation by Mayor Stephen Goldsmith Daniel Paul Professor of Government Director, Innovations in American Government stephen_goldsmith@harvard.edu The Challenge: To Create Public Value With...
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4 years 10 months ago
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Work Your Way - Device Freedom without Compromising the Network by CISCO Government organizations must now accommodate a growing number of employees, contractors, and constituents who expect to...
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Cover: Stakeholder Considerations for a Post-PC World – BYOD & MDM
4 years 10 months ago
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Enterprise users are moving away from the traditional PC and toward implementing their own personal devices such as smartphones and tablets that are not fully under a company’s control. This trend is...
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Cover: 3 Steps to Launching a Successful Bring Your Own Device Strategy
4 years 10 months ago
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Enterprise users are moving away from the traditional PC and toward implementing their own personal devices such as smartphones and tablets that are not fully under a company’s control. This trend is...
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Cover: Bring Your Own Device - A Concept with ROI Potential
4 years 10 months ago
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Employees increasingly value the range of features that their smartphones, tablets and notebooks offer in daily business use. However, consumerization and BYOD (Bring Your Own Device) are a major...
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